Owners of hotel properties must satisfy a demanding clientele with evolving needs and expectations.
Guests want less contact, but more personalization as part of an end-to-end hospitality experience.
Delivering a holistic guest experience requires the use of innovative products and technologies.
This is what dormakaba is all about.
The hospitality sector is grappling with a shift in customer expectations and preferences. Some of the changes are generational, with younger travelers favoring technology over the traditional high touch approach. Others are stylistic and aesthetic. While class never goes out of style, today’s sophisticated travelers now expect to enjoy a seamless, holistic experience that’s partly — or largely — made possible through new technologies like mobile apps and automated access control systems
Meeting these new expectations is one of the great challenges in today’s competitive hospitality market.
This paper explores how products and technologies help to elevate the holistic guest experience. Products and solutions play a crucial role in shaping the guest experience across a hotel’s entrance and lobby, front desk and elevator, guest rooms, common areas, spa, wellness and gym areas, as well as bars, restaurants, meeting spaces, and conference facilities. Each space plays a critical role in delivering a seamless experience